Marketing Online 101

marketing  with business graph and chart hand drawing on blackboardBy Phillippe Narvaez

Want to get into marketing online but wondering what the options are and what online marketing strategies will best fit your business and your marketing budget? This marketing online primer presents an overview of strategies for you to choose from. I recommend choosing and implementing at least three; successful marketing online depends on diversity and persistence for most small businesses.

1) Have a Blog/Website.

The first step to successful marketing online is to have a home base on the web. It doesn’t really matter if you have an official website or a blog or a combination of both. Either will give you a web address where people can find you and a convenient way of referring to you, two things that will facilitate your marketing online efforts. So even if you don’t sell anything online directly, you need a website.

I encourage business people to have a blog on their website or serving as a website because if you blog regularly and have something relevant to say, you will develop a following – and some of those people will help your marketing online efforts by spreading the word about you and your products and/or services.

2) Online Advertising

Many small businesses in particular bother with this marketing online strategy, I suspect because they don’t want to shell out for it. They only want to do free marketing online. I say, there’s absolutely nothing wrong with free marketing online strategies – as long as you realize they’re not. All the ‘free’ online marketing strategies I’m aware of take a considerable time investment, meaning they’re only free if your time is worth nothing.

Traditional online advertising, on the other hand, takes relatively little time and can be a very effective marketing online strategy. The first thing you need to know about it is that there are two cost models, CPM and CPC.

CPM stands for Cost Per Thousand Impressions. With this type of marketing online, you basically buy space on a web page and pay for a certain number of impressions, or the number of times your ad is going to be displayed. Many of the banner ads you see on various websites are being paid for on a CPM model.

CPC stands for Cost-Per-Click advertising. In this model, you pay only for the number of times a viewer clicks on your ad, not on the number of times it’s displayed.

Google AdWords is perhaps the best known Pay-per-click marketing online program. When you’re marketing online with this program, you choose particular keywords that you want your ads to be associated with. When people search on Google using one of your keywords, your ad may appear next to the search results. The theory is that these people are much more likely to be interested in your products or services.

Another online advertising strategy you may wish to try is creating and posting an online video (either to your own website or to a popular video sharing site such as YouTube). An online video can be marketing online gold if it becomes popular.

3) Directory Listings

Adding your business to appropriate directory listings (local directory listings, business directories, etc.) is another way of marketing online that takes little time and is relatively inexpensive. Whatever local business groups you belong to, such as your local Chamber of Commerce, probably have websites where they allow members to list their businesses online and perhaps even place ads on the site at special rates. Search out other local sites, especially those related to tourism, and make sure you’re listed there, too.

Then there are the professional sites. Are you a Virtual Assistant? A CGA? A Canadian retailer? Whatever your professional affiliations, chances are good that organization has a site with a directory of members. There are also a lot of specialized online networking groups/sites that promote marketing online. A Business Advertising package on the Canadian Women’s Business Network, for instance, costs only $36 CAN.

4) Participating in Social Media

Joining the conversation on Twitter, Facebook, and forums, posting on Flicker and YouTube, commenting on other people’s blogs, are all opportunities for marketing online.

Marketing online through social media requires a much more subtle technique than marketing online through advertising or directory listings. With all social media, the trick is to participate intelligently and actually attempt to converse rather than just advertising your products or services.

The downside of social media marketing is that it’s time-consuming. If you want to do it well and see any real benefit from it, you have to work at it. The upside is that it’s free and can really generate a lot of buzz about your products/services if something that you’ve done online (a post, a video, an article) becomes really popular.

5) Online Networking

LinkedIn deserves special mention in any discussion of online networking. Its stated purpose is to help the world’s professionals connect with one another to accelerate their success. As of this writing, LinkedIn has over 40 million members in over 200 countries and territories around the world. It’s a powerful tool for Internet marketing, giving you the opportunity to connect with potential customers, partners and colleagues.

Like social media, online networking requires taking a subtle approach. The same basic rule applies to online networking that applies to networking face-to-face. Give, give, give and don’t worry about receiving; you will, likely in bigger, more powerful ways than you ever imagined.

6) Email Marketing

Email marketing is one of the best and most powerful ways of online marketing in my opinion. For one thing, once you’ve developed an email list, (notice the word developed, not bought), you are, in effect, preaching to the converted, sending your marketing message directly to people who have already indicated some interest in your products or services.

For another, email is an excellent tool for building a relationship with your customers, letting you build both repeat business and good word-of-mouth.

Newsletters can be sent to the email list you’ve built from the people who provided the necessary information on your website, for instance, providing these potential customers with news updates about your company, upcoming events and/or special offers – and, of course, reminding them that your business exists and that maybe it’s time for another visit.

Email programs such as VerticalResponse and Constant Contact allow you to customize your email to your potential customer so you can send selected customers messages specific to their interests and actions.

Marketing Online and Offline Are The Same in One Way…

I3M Communications

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I3M Communications has years of valuable experience in many online disciplines, including Design and Development, eMarketing and Consulting.
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How do you build a brand?

Branding

By Phillippe Narvaez

Building a brand requires multiple steps that include conceptualizing a brand identity and choosing a brand name, creating a brand logo and building relationships with customers. Making a brand memorable requires tapping into customer wants and desires in a way that ignites customer loyalty.

Building a strong brand begins by conveying the mission and values of a company to customers through logo creation. A logo symbolizes the image of a company using unique design elements. Logos can represent a company or a specific product. Some companies create a brand slogan that conveys why consumers want what the company offers. Brand building goes beyond promotion of the company image. Connecting with consumers is essential to attracting loyal customers.

One way to foster this close connection between company and consumers is to engage in tribe building as it relates to business. For example, Apple computer has a tribe of “fan boys” and “fan girls” who are always eager to wait in long lines when the company launches a new product. This type of loyalty comes from a company catering to its target audience of loyal tribe members. Another method used in brand building is personalization. Companies can create products that appeal to the personal lifestyle interests of consumers. This close connection between brand and lifestyle has a powerful influence on consumer behavior.

I3M Communications

Contact us:

I3M Communications has years of valuable experience in many online disciplines, including Design and Development, eMarketing and Consulting.